Sales Compensation Specialist

About the role

Miracle-Ear, part of Amplifon Americas — a world leader in hearing care — has a strong demand for diverse, authentic, creative, and dynamic talent for a Sales Compensation Specialist role. We are looking for a detail-oriented professional who is passionate about data accuracy, process excellence, and supporting our sales teams through the effective administration of incentive programs. In this role, you will own the day-to-day operation of our Sales Compensation program — configuring incentives, managing field requests, and keeping payouts accurate — while partnering with multiple departments to ensure timely and correct incentive processing across our 400+ store network.

Work location

This position is 100% on-site and in-person at our office in Waco, TX.

Benefits

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Opportunities for growth within the department and company via Ampli-Academy and specialized training.

Responsibilities

• Program administration & system operation
  • Configure sales promotions, incentive rules, and plan parameters within our incentive compensation management (ICM) system
  • Process and apply commission adjustments in response to requests from field sales representatives
  • Serve as the primary point of contact for incentive-related cases and inquiries from the field, managing them accurately and on time
  • Investigate and resolve compensation-related discrepancies and data issues
  • Assist in maintaining sales compensation systems, tools, and reporting dashboards
• Reporting & support
  • Assist in the preparation of sales performance and incentive data for review
  • Generate standard recurring reports on incentive payouts
  • Provide reporting and analytical support for leadership decision-making and performance evaluations
• Cross-functional partnership & continuous improvement
  • Serve as a liaison with field teams to address questions regarding incentive calculations, payouts, and policies
  • Partner with HR, Finance, Payroll, IT, and Sales leaders to ensure timely and accurate incentive processing
  • Contribute to process improvement initiatives that increase the efficiency, accuracy, and scalability of sales compensation administration
  • Assist with testing and implementation of system enhancements and compensation-related projects

Required qualifications

• 1–3 years of experience in sales compensation, sales operations, finance, payroll, or a related role
• High attention to detail and a commitment to data accuracy
• Intermediate Microsoft Excel skills, including pivot tables and lookups
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Experience supporting cross-functional business partners

Preferred qualifications

• Experience with an incentive compensation management (ICM) system such as Varicent, Xactly, SAP Commissions, or CaptivateIQ
• Experience working in a multinational or multi-location organization
• Associate or bachelor's degree in business, Finance, or a related field (preferred, not required)

About the company

Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we're committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.