Sales Compensation Administrator

About the role

Internova Travel Group is one of the largest travel services companies in the world, representing more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations across the United States, Canada, the United Kingdom, and more than 80 countries. The Sales Compensation Administrator ensures accurate, timely, and compliant administration of sales incentive and commission payments.

Responsibilities

• Administer recurring sales incentive and commission payment processes for assigned plans.
• Compile, review, and validate commission and incentive payment data from internal business partners.
• Calculate, review, or audit incentive and commission payouts according to approved plan documents.
• Prepare payment files and supporting documentation for Payroll within established deadlines.
• Maintain records and documentation supporting payout calculations, reviews, and approvals.
• Validate participant eligibility, performance results, quotas, attainment, and payout calculations against approved incentive plan rules.
• Review incentive and commission results for consistency with plan provisions, payment thresholds, and internal controls.
• Identify discrepancies, inconsistencies, and potential overpayments or underpayments before payroll submission.
• Conduct pre-processing audits of payment reports and supporting data to ensure accurate and compliant payouts.
• Investigate payment exceptions, discrepancies, and inquiries related to incentive and commission payments.
• Follow up with data owners regarding missing, incomplete, or inaccurate information impacting payment calculations.
• Partner with Compensation, Payroll, Finance, Sales Operations, and business leaders to resolve payment-related issues.
• Document exception resolutions and recommend corrective actions to reduce recurring issues.
• Identify opportunities to improve efficiency, accuracy, consistency, and control within sales compensation administration processes.
• Recommend system automation, workflow enhancements, and standardized operating procedures to reduce manual processing.
• Assist with testing compensation-related system enhancements, integrations, reports, and process changes.
• Develop and maintain process documentation, job aids, and standard operating procedures.
• Assist with ad hoc projects or other duties as assigned.

Qualifications

• Associate degree in Human Resources, Business Administration, Accounting, Finance, Mathematics, or a related field required; Bachelor’s degree preferred.
• 2-4 years of experience in compensation administration, payroll, finance, accounting, sales operations, or a related analytical role.
• Experience with incentive compensation, commission processing, payroll administration, payment validation, or financial reconciliations preferred.
• Experience working with HRIS, payroll, incentive compensation, or sales compensation systems preferred.
• Strong attention to detail and commitment to data accuracy.
• Proficiency in Microsoft Excel, including formulas, lookups, and data validation techniques.
• Ability to interpret and apply incentive plan provisions, eligibility rules, payment thresholds, and business rules.
• Strong analytical, problem-solving, organizational, and follow-up skills.
• Ability to manage multiple priorities and meet strict processing deadlines.
• Effective written and verbal communication skills with the ability to partner across Compensation, Payroll, Finance, Sales Operations, and business leadership.
• Ability to maintain confidentiality and handle sensitive compensation and payroll data.
• Process improvement mindset with interest in automation, standardization, and control enhancement.

Benefits

• Choice of two medical plans and two dental plans, vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D; optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave, paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.

Pay

The salary range for this role is provided to comply with pay transparency laws and reflects a wide range based on factors such as years of experience, geographical location, and budget. The posted range represents U.S. candidates; international candidates will be compensated based on local market rates. This role may also be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance.