Sales Coach

Key Responsibilities

• Listen to and evaluate recorded and live sales calls for quality, compliance, and sales effectiveness.
• Provide constructive, actionable feedback to agents on their call performance.
• Conduct coaching sessions to reinforce best practices and improve sales techniques.
• Identify areas for skill development and offer guidance to help agents meet performance expectations.
• Track coaching progress and document outcomes to support continuous improvement.
• Collaborate with the training team to share observations and insights on recurring coaching needs.
• Ensure agents understand and adhere to company policies, call scripts, and compliance standards.

Qualifications

• A High School Diploma or GED.
• Two or more years of sales experience (preferably in a call center or inside sales environment).
• Strong knowledge of sales techniques and customer engagement strategies.
• Excellent communication and interpersonal skills.
• Ability to provide feedback clearly, respectfully, and effectively.
• Experience in coaching, mentoring, or quality assurance is a plus.
• Comfortable using CRM systems and call monitoring software.