Sales & Client Success Manager (Experienced Required)

Job Summary

Noor Esthetique and Wellness Center is seeking a Sales & Client Success Manager to lead client engagement, optimize patient satisfaction, and drive revenue growth. This role combines front-end consultative selling with back-end relationship nurturing.

About the Role

The Sales & Client Success Manager serves as the central liaison between the clinic and our valued clients. This role combines front-end consultative selling with back-end relationship nurturing, ensuring that every client receives exceptional service, care continuity, and maximized treatment value.

Key Responsibilities

• Sales & Growth:

  • Conduct consultations to recommend treatment plans based on client goals
  • Meet or exceed monthly sales targets (e.g., service packages, memberships, retail)
  • Upsell and cross-sell treatments based on outcomes, seasonal offerings, and trends
  • Track and manage leads from marketing campaigns, events, and referrals
  • Analyze sales performance and provide input on pricing, promotions, and service bundling

• Client Success & Retention:

  • Build long-term relationships with clients through follow-up calls, emails, and in-person touch points
  • Maintain CRM or EMR notes on client preferences, history, and feedback
  • Monitor client satisfaction and resolve concerns quickly and professionally
  • Guide clients through pre/post-treatment instructions and FAQs
  • Ensure consistent scheduling for optimal results

• Operations & Reporting:

  • Collaborate with front desk and provider team to streamline scheduling and treatment flow
  • Prepare weekly/monthly reports on client retention, revenue, and performance KPIs
  • Provide input on inventory trends related to sales
  • Represent the clinic during community events, open houses, or virtual consultations

Qualifications

• 2+ years in sales, client relations, or business development — preferably in medspa, aesthetics, luxury health/wellness, or concierge medicine
• Knowledge of treatments such as Botox/ Dysport, laser services, RF microneedling, IV therapy, etc. (preferred, not required)
• Excellent verbal and written communication skills
• High EQ with a passion for health, beauty, and client care
• Organized, tech-savvy (experience with EMR/CRM tools), and goal-driven
• Professional presence with a customer-first attitude

To Apply

Send your resume and a short cover letter to info@glowwithnoor.com. Please include “Sales & Client Success Manager – [Your Name]” in the subject line.