Sales & Client Experience Coordinator - Chicago

About the role

This is a primarily in-office position out of Nuage Design’s Chicago based warehouse and showroom location. Standard expectation is 4 in-office days and 1 remote day per week. The Sales & Client Experience Coordinator keeps Nuage's Midwest & West Sales team running — managing account intake, processing orders, handling client inquiries, and maintaining the Chicago showroom.

Responsibilities

• Input new Trade Account applications into IE, notifying the associated Account Executive that the account is established and ready for outreach
• Answer general inquiries as submitted through our website contact form or to our general inquiry inbox, as well as assisting with phone calls - directing clients to the appropriate Account Executive or other department
• Review Design Trunk orders submitted via the website and ensure proper client data management by entering new client information into Intellievent (IE) and updating existing client profiles to reflect Design Trunk ownership, supporting future collection launches and outreach efforts
• Input (and occasionally, revise) non-revenue generating orders on behalf of the Sales Team. This includes orders for samples, swatches, photoshoots, hospitality/donations, and more. Cross-check product availability for future event dates to ensure goods are available prior to sampling or fulfillment. Submit Inventory Addition Requests (IARs) to Production when required based on product availability findings. Notify the Account Executive upon order completion, relaying any pertinent information regarding availability or product assortment so the order can be submitted to the client.
• Run a daily Balance Report and process Balances Due for all orders with a current Final Date for Changes, sending receipt & proof of paid invoice to the client contact on file. Run a weekly Tentative Order Aging Report to identify quotes generated more than 30 days prior, conducting follow-ups on dormant orders to move the closing process forward.
• Collaborate with Product Development & Marketing teams to manage showroom merchandising, implementing periodic updates to ensure product displays effectively showcase current collections and key offerings. Maintains overall showroom appearance, organization, and cleanliness to create a polished and welcoming environment
• Coordinates showroom readiness in advance of client appointments, including reordering/restocking client supplies such as beverages and other hospitality items as needed
• Hosts showroom appointments for retail clients by providing guidance and ensuring a professional, on-brand presentation of rental inventory

Qualifications

• Bilingual in English and Spanish is a plus
• Strong organizational skills
• Versatile problem solver
• Exceptional critical thinking skills
• Superior attention to detail
• Excellent written communication skills, ability to convey detailed information succinctly & accurately via email
• Proven ability to prioritize tasks
• Self-motivated, works well independently
• Takes direction well
• Funny, positive attitude
• Calm under pressure
• Committed to the success of the team at large

Compensation & Benefits

Career growth & development opportunities. Salary range: commensurate with experience. Benefit offerings including medical, dental, vision, and life insurance. 401K with company match. PTO. Holiday Pay.