Sales BDC Agent

Toyota of Murfreesboro is hiring a Sales BDC Manager to work directly with the Internet Sales Director. The role involves auditing inbound sales calls for compliance and accurate CRM logging, as well as following up with unsold customers in the CRM until they purchase or decline. Ongoing training is provided, and the position offers advancement opportunities.

Responsibilities

• Monitor and audit inbound sales calls for compliance with the store's phone process and customer‑handling standards.
• Verify every inbound call is logged in the CRM with the correct source, customer information, and outcome.
• Flag missed calls, mishandled calls, and CRM logging errors to the Internet Sales Director with recommended fixes.
• Work unsold customers in the CRM by phone, text, and email on a set follow‑up cadence.
• Set and confirm appointments for the sales team, and re‑engage no‑shows.
• Maintain accurate CRM records on every customer touch so pipeline reporting reflects reality.
• Participate in ongoing training on phone process, CRM, and Toyota product knowledge.

Qualifications

• Prior experience in a BDC, call center, inside sales, or automotive sales role preferred (not required).
• Detail‑oriented – able to notice when a call is logged under the wrong source or a note doesn’t match what was said.
• Strong phone presence and strong written communication for text and email follow‑up.
• Comfortable working in a CRM all day; experience with CDK, eLeads, and CarWars strongly preferred.
• Organized enough to manage a large follow‑up list without letting customers fall through.
• Available to work Saturdays and some evenings (closed Sundays).
• Professional appearance.
• Must submit to a pre‑employment background check and drug screen.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with employer match
• Life Insurance
• Paid Training – Sales
• Paid Vacation
• Paid Holidays
• Employee Discounts on products & services

Schedule

Work is required on Saturdays and some evenings; the dealership is closed on Sundays.