Sales Associate - White House Black Market

About the Role

The Sales Associate supports Management in promoting a customer and product-focused sales culture, where our values and guiding principles ensure a great customer experience and maximum profitability.

Responsibilities

• Drive for Results
  • Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers.
  • Recommends merchandise selections or helps locate/obtain merchandise based on customer needs.
  • Maintains knowledge of current sales, promotions, pricing, and visual standards.
  • Participates in visual directives, including monthly store sets and sales floor maintenance.
• Customer Experience
  • Promotes the Most Amazing Personal Service (MAPS) principles and offers a cohesive omni-channel experience.
  • Ensures prompt resolution of customer concerns.
  • Provides a fast and efficient register experience, including handling payments, coupons, returns, and exchanges.
  • Reinforces buying decisions at checkout and achieves add-on goals, including gift card sales.
  • Signs up clients for the reward program and builds a customer following through clienteling and wardrobing.
  • Maintains knowledge of current product fit, style assortment, and consistent client communication via clienteling tools.
• Operational Excellence
  • Supports replenishment activities to keep the store full and abundant.
  • Assists with locate fulfillment and visual directives (floor sets, window changes, signage placement).
  • Maintains boutique cleanliness and organization.
• Teamwork and Growth
  • Promotes an inclusive, collaborative approach to problem-solving.
  • Seeks personal development opportunities and solicits feedback.
• Other duties as assigned (may vary by brand).

Competencies

• Living the Chico’s FAS Values and Guiding Principles (Customer Focus, Instilling Trust, Driving Engagement, Delivering Results).
• Manages Complexity: Solves problems using complex or contradictory information.
• Plans and Aligns: Prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy: Navigates complex policy, process, and people-related dynamics.
• Courage: Addresses difficult issues and communicates necessary feedback.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 16+ years old (AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, VA) or 18+ years old (all other states).
• Excellent communication and customer service skills.
• Able to learn or adapt to company technology.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Regular attendance is essential.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing (67-100% of an 8-hour shift).
• Occasional lifting up to 50 lbs. (1-33% of an 8-hour shift).
• Frequent climbing (34-66% of an 8-hour shift).

Pay

The wage range for this position is $11.00 - $13.75 per hour, determined based on individual qualifications.