Sales Associate - White House Black Market

About the Role

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. The Sales Associate supports Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability.

Responsibilities

• Drive for Results: Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Maintains knowledge of current sales and promotions; maintains pricing and visual standards. Participates in visual directives including monthly store sets and zone maintenance.
• Customer Experience: Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience. Ensures prompt resolution of customer concerns. Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations. Reinforces buying decisions at checkout and achieves add-on goals including gift card sales. Signs up clients for the reward program. Builds and maintains a solid customer following through clienteling and wardrobing. Knows current product fit and style assortment offerings in-store and online. Maintains consistent client communication through utilization of the customer book.
• Operational Excellence: Supports replenishment activities that keep the store full and abundant. Assists with locate fulfillment. Assists with visual directives, including floor sets, window changes, visual presentations, and signage placement. Maintains boutique cleanliness and organization.
• Teamwork and Growth: Promotes an inclusive, collaborative approach to problem-solving. Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned. This position may be found in multiple brands, and some duties may vary from brand to brand.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers, Associates, and Management.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34%-66% of an 8-hour shift.

Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.