Sales Associate - White House Black Market

Position supports Management in promoting a customer and product-focused sales culture, where company values and guiding principles ensure a great customer experience and maximum profitability.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers; recommends merchandise selections or helps locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales, promotions, pricing, and visual standards.
• Participates in visual directives including monthly store sets and sales floor maintenance.
• Promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Ensures prompt resolution of customer concerns and a fast, efficient register experience, staying current on policies regarding payments, coupon acceptance, returns, exchanges, and security practices.
• Reinforces buying decisions at checkout and achieves add-on goals, including gift card sales.
• Signs up clients for the reward program and builds a solid customer following through clienteling and wardrobing.
• Maintains knowledge of current product fit and style assortment offerings in-store and online.
• Supports replenishment activities to keep the store full and abundant.
• Assists with locate fulfillment and visual directives such as floor sets, window changes, visual presentations, and signage placement.
• Ensures boutique cleanliness and organization.
• Promotes an inclusive, collaborative approach to problem-solving and seeks personal developmental opportunities.
• Performs other duties as assigned; responsibilities may vary by brand.

Competencies

• Culture: Lives Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
• Manages Complexity: Makes sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
• Courage: Steps up to address difficult issues and says what needs to be said.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 16 years or older in AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA; 18 years or older in all other states.
• Excellent communication and customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate effectively with customers, associates, and management.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34-66% of an 8-hour shift.

Pay

The wage range for this position is $16.90 - $21.10. Successful candidates’ wage rates will be determined based on individual qualifications.