Sales Associate - White House Black Market

About the role

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
• Participates in visual directives including monthly store sets and zone maintenance
• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
• Ensures prompt resolution of customer concerns
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales
• Signs up clients for reward program
• Builds and maintains a solid customer following through clienteling and wardrobing
• Knows current product fit and style assortment offerings in store and online
• Maintains consistent client communication through utilization of customer book
• Supports replenishment activities that keep the store full and abundant
• Assists with locate fulfillment
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed
• Assists with boutique cleanliness and organization
• Promotes an inclusive, collaborative approach to problem solving
• Seeks personal developmental opportunities and readily solicits feedback
• Other duties as assigned

Qualifications

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical requirements

• Constant Walking/Standing – 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs. – 1-33% of 8-hour shift
• Frequent Climbing – 34-66% of 8-hour shift