Sales Associate - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

About the role

The Sales Associate supports Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes ensuring a great customer experience and maximum profitability.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers; recommends merchandise selections or helps locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.
• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
• Reinforces buying decisions at the checkout and achieves add-on goals including gift card sales.
• Signs up clients for the reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in-store and online.
• Maintains consistent client communication through utilization of the customer book.
• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, and signage placement.
• Assists with boutique cleanliness and organization.
• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned. This position may be found in multiple brands, and some duties may vary from brand to brand.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers, Associates, and Management.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34%-66% of an 8-hour shift.

Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.