Sales Associate - West Hollywood (WEHO)

Responsibilities

• Provide the guest with personal, gracious, and professional service, catering to their individual wants and needs.
• Provide the guest with thorough knowledge of the merchandise offered for sale in the pastry case and packaged market products.
• Translate this knowledge into creative selling techniques to promote profitability.
• Greet customers and ensure that all customers are completely satisfied.
• Determine customer needs and suggest additional merchandise to meet their needs.
• Provide attentive service and establish an immediate rapport to our guests in the Patisserie.
• Maintain daily awareness of merchandise in stock.
• Promptly follow up on all special orders and special service requests.
• Professionally handle difficult customer situations and immediately involve or notify management when needed.
• Accurately describe all coffee and pastry items and upsell to guests. This includes focusing on details with a warm friendly, clear and highly professional style.
• Properly handle cash and maintain the register, this includes accurately entering tips, placing orders, and keeping a balanced drawer.
• Knowledge of food allergens in our products.
• Keep up to date on seasonal items in the Patisserie.
• Create all Bottega Louie coffees and teas for the market and café and abiding by Bottega Louie recipe standards, sanitation standards and maintaining speed of service.
• Keeps a clean, well-stocked and organized workstation.
• Receive and fulfill guests’ orders on all Patisserie items.
• Properly store and rotate macarons.
• Become certified through all Bottega Louie Patisserie Positions (Barista, Product Knowledge and Sales).
• Present a positive attitude toward merchandise, company and other fellow employees.
• Work closely with staff to create a steady flow of service.
• Due to the nature of the business and the fluctuating demands, you may be asked to help in other areas of the Patisserie and may have to perform other duties as required or assigned.

Qualifications

• Full-time professionals available to work 40 hours per week, able to lift 35 lbs and stand and move for extended periods of time.

Skills

• Team Player
• Exceptional Customer Service
• Knowledge of Food Allergens
• Seasonal Item Awareness
• Product Knowledge
• Service Delivery
• Cash Handling
• Order Fulfillment
• Macaron Storage and Rotation
• Bottega Louie Recipe Standards

Benefits

• Paid Vacation and Sick Time

Pay

Beginning at $20.25/hr. The anticipated additional tip pool distributions may be in the hourly range of $8.00 - 10.00. Tip pool participation subject to California Labor Code & Fair Labor & Standards Act.

Schedule

Full-time position available.

Company Culture

We believe life is richer and we are most effective when we truly connect to the people around us and work together cooperatively as a Team and respect each other’s contribution and importance. Our greatest strength, and the largest contributing factor to our success, is our Team. As a Bottega Louie Team Member, you are essential to satisfying our discerning Guests and contributing to the Company’s continued success.