Sales Associate: West Babylon

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers’ questions and provide information on procedures and policies
• Be at your workstation on time
• Be “customer ready” whenever you are on the sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Aid in the training and development of peers
• Participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Essential Physical Ability: Walking - Frequent, Standing - Constant, Reaching - Frequent, Lifting - Frequent (up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet), Pushing/Pulling - Frequent, Carrying - Frequent (up to 50 lbs., up to 10 feet, occasionally more)
• Climbing: In-frequent (stairs in storage rooms; ladders)
• Vision: Constant (read labels, recognize boxes, safety in working)
• Hearing: Constant (safety signals bell)