Sales Associate - UGG

About the role

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience. You listen to each customer and offer recommendations and current product knowledge in response to their needs. You also know how to communicate the brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Associate, you operate as part of a dynamic team and cooperate to achieve business goals.

You create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone. You operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers, and merchandise product in accordance with Visual Merchandising standards. You also maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies. You report to work on time and notify your Store Manager in advance if you will be late or absent.

Responsibilities

• Create personalized shopping experiences for customers that drive brand loyalty.
• Greet customers promptly and courteously as they enter the store, modeling the Service Training Program.
• Ensure all customer questions are addressed accurately and responded to before they leave.
• Provide exceptional service from start to finish, including effectively communicating the return policy.
• Maintain a positive, cheerful attitude with customers and team members; promote the store and brand image in all interactions, adhering to the dress code.
• Provide exceptional customer service to both in