Sales Associate - Tysons

About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets as directed by management while proactively developing your client portfolio. You will ensure a unique client experience across all touchpoints and actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed monthly sales targets as directed by management.
• Provide outstanding and exceptional customer service, including greeting and acknowledging every customer, maintaining product knowledge, and ensuring high service standards before, during, and after sales.
• Assist after-sales clients in accordance with Maison values if a dedicated after-sales area/staff is unavailable.
• Adapt your approach based on client needs and motivations, and handle objections with ease.
• Act as a referent, providing recommendations to enhance the client experience.
• Stay current on industry news and competitor activities.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
• Accurately capture client data for follow-up and relationship building using available tools.
• Resolve client issues and escalate concerns to management as needed.
• Develop and participate in in-store and offsite events and networking opportunities.
• Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
• Assist with daily set-up, breakdown, and maintenance of the boutique, including reporting any maintenance issues.
• Support merchandising, display maintenance, and back-stock organization.
• Actively participate in daily and annual inventories, cycle counts, and audit preparations.
• Assist with special projects such as price changes and back-office responsibilities.

Requirements

• College degree preferred.
• 2 to 5 years of previous experience in luxury retail.
• Must be available to work weekends (Saturday and Sunday) consistently, in addition to one weekday.
• Ability to work in a fast-paced retail environment.
• Proficiency with computers, the internet, and MS Office; SAP knowledge is a plus.
• Additional language skills are advantageous.
• General knowledge of timepiece movements is preferred.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (both internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and precisely.
• Must embody the role of a genuine Maison Ambassador, upholding Cartier’s image with professionalism at all times.
• Self-starter with a team-player approach.
• Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions, including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Access to an employee assistance program.

Pay

Expected hourly range: $26–$29 per hour (commission and overtime eligible). Salaries will be negotiated based on relevant skills and experience.