Sales Associate (Sur La Table)
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
About the role
As a Sales Associate at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.
Responsibilities
- Customer Experience & Brand Representation
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
- Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture.
- Sales & Business Performance
- Maximize selling opportunities by identifying customer needs and offering relevant solutions.
- Promote add-on sales and support events that grow store traffic and customer engagement.
- Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
- Team Engagement & Store Support
- Collaborate with team members to maintain a positive, inclusive, and high-performing store culture.
- Support onboarding of new associates by sharing product knowledge and best practices.
- Operations & Compliance
- Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.
- Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
- Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
- Adhere to applicable wage and hour laws. Accurately record time worked according to SLT Policy.
- Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained, and consistently followed.
Requirements
- Must be 18 years of age or older at the time of employment.
- 1 year of retail sales experience preferred.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.
Physical Requirements
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 4 hours at a time.
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
- Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
- Regular and predictable attendance.
Pay
$16.90 an hour