Sales Associate (Sur La Table)

About the role

As a Sales Associate at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience—a company-wide standard for excellence in service—and help drive sales by sharing product knowledge.

Responsibilities

• Customer Experience & Brand Representation
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
  • Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture.
• Sales & Business Performance
  • Maximize selling opportunities by identifying customer needs and offering relevant solutions.
  • Promote add-on sales and support events that grow store traffic and customer engagement.
  • Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Team Engagement & Store Support
  • Collaborate with team members to maintain a positive, inclusive, and high-performing store culture.
  • Support onboarding of new associates by sharing product knowledge and best practices.
• Operations & Compliance
  • Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.
  • Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
  • Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
  • Adhere to applicable wage and hour laws. Accurately record time worked according to SLT Policy.
  • Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained, and consistently followed.

Requirements

• Must be 18 years of age or older at the time of employment.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
• Regular and predictable attendance.