Sales Associate- Soho

About the role

As an Ambassador of the Maison, you will achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You will ensure a unique client experience throughout all touch points and actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed monthly sales targets as directed by management
• Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service before, during, and after sales
• Provide after-sales client support in accordance with Maison values when a dedicated after-sales area or staff is not available
• Adapt approach according to client needs and motivations
• Negotiate and handle objections with ease
• Act as a referent and provide recommendations that deliver an exceptional client experience
• Remain current on industry news and competitor activities
• Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with management to develop a plan for your clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools
• Appropriately resolve client issues and concerns, escalating to management as needed
• Partner with management to develop a plan and participate in in-store and offsite events and networking
• Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate maintenance issues
• Assist in merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare for and ensure a successful audit
• Assist with special projects as needed (e.g., price changes, supporting back-office responsibilities)

Qualifications

• College degree preferred
• 2 to 5 years of previous experience in luxury retail
• Must be able to work Saturday and Sunday consistently in addition to one weekday
• Ability to work in a fast-paced retail store environment
• Computer and internet savvy
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus
• General knowledge of timepiece movements preferred
• Excellent interpersonal and communication skills required
• Strong understanding of customer service needs and customer priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with precision
• Genuine Maison Ambassador who upholds Cartier image by maintaining professional demeanor at all times
• Self-starter with team-player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, and conferences

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Life insurance and disability benefits
• 401(k) with employer match
• Paid time off
• Employee assistance program

Pay

Expected hourly range: $26/HR–$29/HR (commission and overtime eligible). Salaries will be negotiated based on relevant skills and experience.