Sales Associate (Seasonal)

Job Summary

As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions.

Responsibilities

• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Absorb and direct customers to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Absorb inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point-of-sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.

Education And Experience

• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.

Physical Requirements

• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Minors Under 18

• Subject to federal child labor laws that prohibit hazardous work, equipment operation, and exposure to dangerous conditions.
• May not operate, assist with, or be assigned to hazardous power-driven machinery, including:Forklifts / powered industrial trucksMotorized pallet jacksMotorized conveyorsTrash compactors and balersPower-driven cutting, slicing, grinding, or processing machinesAny other power-driven equipment deemed hazardous.
• May not participate in hazardous work environments, including:Hazardous materials & chemical exposureHandling, mixing, or directly working with:Hazardous materials (HAZMAT)Toxic, corrosive, or reactive chemicalsBattery systems or chemicals posing burn/fire/explosion riskClean up, respond to, or manage chemical spillsPerform tasks involving significant exposure to hazardous substancesHazardous Work EnvironmentsWork in areas where hazardous chemicals or materials are actively handled, processed, packaged, or shippedWork unsupervised in any area involving hazardous conditions.

West Marine Benefits

• Medical/dental/vision
• Variety of voluntary benefits
• 401(k)
• Paid time off

To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.