Sales Associate - Rock Shop

About the Role

As a Retail Sales Associate (RSA), you will be the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, requiring a special person to create the experience. You will assume the role of tour guide, communicator, entertainer, memorabilia curator, and musician.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; actively builds and retains guest relations and acts as a mentor to team members to provide superior guest service.
• Greets guests, answers the phone, and answers questions accurately and politely.
• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
• Directs guests to different areas of the property.
• Responsible for Player's Cards signup.
• Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them, and informing guests of product features and benefits.
• Uses proven suggestive selling techniques (e.g., related items, higher-quality items, transitional phrases).
• Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
• Displays retail product through Hard Rock’s visual display standards.
• Performs opening, closing, and side duties including but not limited to: cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
• Assures the complete satisfaction of each and every guest by creating memorable experiences.
• Attends and participates in meetings, completing follow-up as assigned.
• Performs work regularly and predictably.
• Other duties as assigned.

Requirements

• This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.
• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass a background check.
• Must successfully pass a drug screening.
• Must be eighteen (18) years of age.

Qualifications

Knowledge

• Basic mathematical skills.
• Excellent customer service skills.
• Microsoft Word and Microsoft Excel.
• Must be able to obtain and maintain all appropriate licenses/certifications per Federal, State, and Gaming regulations.

Abilities

• Flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while projecting a professional appearance.
• Restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Use machines and equipment including, but not limited to: cash register system, credit card machines, and calculator.

Benefits

We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.