Sales Associate - PT

About the Role

As a Sales Associate, you provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer above all else. You create an engaging and interactive shopping experience by enthusiastically sharing your product knowledge, whether assisting customers in-store or over the phone. Your role includes helping customers choose gifts, cards, or wrapping, as well as maintaining vibrant, enticing, and well-organized store displays. Your passion for customer service and willingness to help ensures customers enjoy visiting the store. You’ll have opportunities to demonstrate initiative in visual merchandising, product knowledge, and supporting store services.

Responsibilities

• Create a welcoming environment by engaging customers with friendly and genuine service to meet their needs.
• Ask open-ended questions and use product knowledge to make thoughtful recommendations while actively selling.
• Maintain a vibrant store by supporting visual merchandising and replenishment standards, ensuring a neat, tidy, and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, memberships, and ship-to-home options.
• Use training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards, including completing inventories and related initiatives.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a desire to learn about products.
• Ability to communicate clearly and respectfully with customers and team members.
• Positive, can-do attitude and enjoyment of working with people.
• Energized by working in a fast-paced, ever-changing environment.
• Strong listening skills and problem-solving abilities.

Expected Behaviors

• Prioritize customers at all times.
• Enjoy engaging with people and working collaboratively.
• Demonstrate initiative and problem-solving skills.
• Be a team player with a positive and adaptable attitude.
• Accept responsibility and execute tasks with care.
• Be open to coaching and feedback.
• Support company goals and initiatives.
• Show respect and kindness to fellow associates and customers.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work 20–29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit benefits, and 401(k) with Company Match.
• For those scheduled to work 30+ hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit benefits, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.

Pay

Starting hourly rate of $17.00.