Sales Associate - POSB

Job Details

The Sales Associate is an entry level position responsible for managing orders and coordinating with various departments and customers.

Essential Job Duties

• Entry of orders into SAP
• Ensure special pricing is set up properly for orders with price exceptions
• Communicate with customers and merchandising to resolve issues with orders
• Communicate tracking and ETAs to customers
• Prioritize and escalate orders as necessary to meet customer expectations
• Provide visibility to customers to deliver an improved customer experience
• Proactively identify potential obstacles with orders to ensure smooth flow
• Complete Price/Cost adjustments as necessary
• Deliver a “wow” experience to ScanSource customers by going over and above in our communication and effort to satisfy their needs.

Reporting Relationships

Direct supervision from Sales Manager

Required Credentials

• 4 year college degree or equivalent work experience
• Prior customer service experience
• Strong organizational skills
• Track record of achievement and results orientation
• Strong verbal and written communication skills
• Excellent negotiation skills
• Ability to work 8AM - 5PM (Arizona) or 10AM - 7PM (Greenville)

Preferred Proficiency

• Foreign language proficiency (Spanish, Portuguese, French, German)
• SAP Experience

Physical Requirements

• Ability to sit a computer terminal for long periods of time
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position
• Ability to lift 25 pounds
• Ability to travel 20%
• Ability to operate office equipment

Compensation

Total Compensation: $40,000 - $45,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/achievements, and will be mutually agreed upon at the time of offer.

This position is not eligible for a variable pay component as part of the hiring range.

Benefits

• Comprehensive benefits package including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire)
• 8 paid company holidays

About the Role

ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F