Sales Associate, Part-Time - Woodbury Common

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, our own sustainable factory in LA, and we innovate across categories like accessories, swimwear, and sleepwear. We're a mission-based company that invests in an inclusive culture to foster innovation, growth, and belonging.

About the role

No position at Reformation is about the status quo—every team member is passionate about building a company rooted in excellence. As a Sales Associate, you’ll use tech to create unique interactions between customers, employees, and the brand. You’ll report to the Store Manager and focus on achieving individual sales goals while delivering an exceptional customer experience.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Foster a culture of excellent client experience with a customer-first mindset to build long-term loyalty.
• Act as a brand ambassador—embody brand values, engage customers, and share Reformation’s sustainability story.
• Maintain high customer experience feedback and NPS scores.
• Ensure consistent inventory accuracy and contribute to Loss Prevention.
• Uphold time and attendance policies.
• Keep the selling floor aligned with brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate customer feedback to improve product and merchandising.
• Help create an inspiring store environment with accessible product displays.
• Reflect Reformation’s core values and culture in all efforts.
• Maintain a professional, healthy, and productive work environment.

Requirements

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self-motivation for your work and career.

Schedule

• Available to work a minimum of 20 hours per week.
• Available to work a minimum of 3 days per week, including weekends.
• Able to work a flexible schedule (days, nights, weekends, and holidays as needed).

Pay

The anticipated base hourly range for this role is $16 - $21 per hour, depending on relevant experience, skills, qualifications, and internal compensation equity.

Benefits

• Employer-sponsored private medical, dental, and vision insurance.
• Commuter benefits to support travel to and from work.
• Competitive paid time off policies, including vacation, sick leave, and company holidays.
• Retirement planning support, including Environmental Social Governance-aligned (sustainable) investment funds.
• Global collaboration opportunities with teams in LA, NYC, London, and retail locations worldwide.
• Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after 1 year of employment.
• Yearly donations to community efforts aligned with employee values.
• Clothing discount and culture events (e.g., annual Ref Values week and Volunteer Time Off).