Sales Associate, Part-Time - Williamsburg

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, our own sustainable factory in LA, and we innovate across categories like accessories, swimwear, and sleepwear. We're a mission-based company that invests in an inclusive culture to innovate together and ensure everyone has the space to grow, thrive, and belong.

About the role

No position at Reformation is about the status quo—every team member is passionate about building a company rooted in excellence. As a Sales Associate, you’ll execute all efforts required to achieve individual sales goals while delivering an elevated client experience as a brand ambassador. You’ll contribute to an in-store experience that surprises and delights customers, fostering long-term loyalty through a customer-first mindset.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Deliver and foster a culture of excellent client experience to build long-term loyal relationships.
• Act as a brand ambassador, embodying brand values and educating customers on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluations (NPS).
• Ensure consistent inventory accuracy and contribute to Loss Prevention.
• Uphold time and attendance policies.
• Keep the selling floor reflective of brand and concept standards.
• Share deep product knowledge with genuine enthusiasm.
• Communicate product feedback based on customer insights to improve merchandising.
• Help ensure the store environment is inspiring and product is easily accessible.
• Reflect Reformation’s core values and culture in all efforts.
• Maintain a professional, healthy, and productive work environment.

Requirements

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self-motivation for your work and career.

Schedule

• Available to work a minimum of 20 hours per week.
• Available to work a minimum of 3 days per week, weekends included.
• Able to work a flexible schedule (days, nights, weekends, and holidays if required).

Pay

The anticipated base hourly range is $16 - $25 per hour, depending on relevant experience, skills, qualifications, and internal compensation equity.

Benefits & Perks

• Employer-sponsored private medical, dental, and vision insurance.
• Commuter benefits to support travel to and from work.
• Competitive paid time off policies, including vacation, sick leave, and company holidays.
• Retirement planning support, including Environmental Social Governance-aligned (sustainable) investment funds.
• Global collaboration opportunities with teams in LA, NYC, London, and retail locations worldwide.
• Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after 1 year of employment.
• Yearly donations to community efforts based on employee input.
• Clothing discount, culture events (e.g., annual Ref Values week), and Volunteer Time Off.