Sales Associate, Part-Time - South Park

About Us

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, our own sustainable factory in LA, and we innovate across categories like accessories, swimwear, and sleepwear. We're a mission-based company that invests in an inclusive culture to innovate together and ensure everyone has the space to grow, thrive, and belong.

Schedule & Location

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer-first mindset to build long-term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador—embody brand values, engage customers on the brand, and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store. Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously improve our product and merchandising.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

Requirements

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self-motivation for your work and career.

Pay

For this role, the anticipated base hourly range is $16 - $25 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Benefits & Perks

• Employer-sponsored private medical, dental, and vision insurance.
• Commuter benefits to support travel to and from work.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Retirement planning support, including the option to invest in Environmental Social Governance-aligned (sustainable) funds.
• Global collaboration opportunities with teams in LA, NYC, London, and a global retail team.
• Access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• Yearly donations to community efforts based on employee interests.
• Clothing discount, culture events (like our annual Ref Values week), and Volunteer Time Off.