Sales Associate (Part-Time) - Short Hills

About the role

As an Ambassador, you will achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You will ensure a unique client experience throughout all touch points and actively participate in the daily operations of the boutique.

Key Responsibilities

Sales Achievement

• Consistently achieve and/or exceed the monthly sales target as directed by management
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales
• Adapt approach according to client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after-sales clients in accordance with Maison values (when a Cartier after-sales dedicated area/staff is not available)
• Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitors

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support and participate in in-store and offsite events and networking

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects as needed (e.g. price changes, supporting back-office responsibilities)

Requirements

• College degree preferred
• Must be able to work Saturday and Sunday consistently in addition to one weekday
• 2 to 5 years of previous experience in luxury retail
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Qualifications & Skills

• Ability to work in a fast-paced retail store environment
• Computer and internet savvy
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus
• General knowledge of timepiece movements preferred
• Excellent interpersonal and communication skills
• Strong understanding of Customer Service needs and customer priorities (both internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Genuine Maison Ambassador who upholds Cartier image by maintaining professional demeanor at all times
• Self-Starter with Team-Player approach

Pay

• Expected Hourly Range: $26/HR–$28/HR (Commission and Overtime eligible)
• Salaries will be negotiated based on relevant skills and experience

Benefits

• Comprehensive benefits program including medical, dental, and vision coverage
• Health savings and flexible spending accounts
• Life insurance and disability benefits
• 401(k) with employer match
• Paid time off
• Access to employee assistance program