Sales Associate, Part-Time - Oakbrook Center

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, our own sustainable factory in LA, and we innovate across categories like accessories, swimwear, and sleepwear. We reach millions through impactful campaigns and are committed to an inclusive culture where everyone can grow, thrive, and belong.

About the role

No position at Reformation is about the status quo—every team member is passionate about building a company rooted in excellence. As a Sales Associate, you’ll use tech to create unique interactions between customers, employees, and the brand while driving sales and sustainability.

Schedule

• Minimum of 20 hours per week
• Minimum of 3 days per week, including weekends
• Flexible schedule (days, nights, weekends, and holidays as needed)

Responsibilities

• Consistently meet and exceed sales goals
• Assist in clientele generation through customer engagement
• Contribute to an in-store experience that surprises and delights customers
• Foster a culture of excellent client experience with a customer-first mindset to build long-term loyalty
• Act as a brand ambassador—embody brand values, engage customers, and share Reformation’s sustainability story
• Maintain high customer experience feedback and NPS scores
• Ensure consistent inventory accuracy and contribute to loss prevention
• Uphold time and attendance policies
• Keep the selling floor reflective of brand and concept standards
• Share deep product knowledge with genuine enthusiasm
• Communicate customer feedback to improve product and merchandising
• Help maintain an inspiring store environment with accessible product
• Reflect Reformation’s core values and culture in all efforts
• Maintain a professional, healthy, and productive work environment

Requirements

• Experience working with a sales, retail, or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and ability to interact with diverse personalities
• Driven approach to take on new challenges with self-motivation

Pay

The anticipated base hourly range is $16 - $25 per hour, depending on relevant experience, skills, qualifications, and internal equity.

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Competitive paid time off (vacation, sick leave, company holidays)
• Retirement planning support with Environmental Social Governance-aligned (sustainable) investment options
• Global collaboration opportunities (offices in LA, NYC, London, and a global retail team)
• Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after 1 year
• Yearly donations to community efforts aligned with employee causes
• Clothing discount and culture events (e.g., annual Ref Values week, Volunteer Time Off)