Sales Associate (Part-Time) - Mansion

About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You will ensure a unique client experience throughout all touch points and actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target.
• Provide outstanding and exceptional customer service, including greeting and acknowledging every customer, maintaining product knowledge, and ensuring high service standards before, during, and after sales.
• Adapt approach according to client needs and motivations, handle objections with ease, and assist after-sales clients in accordance with Maison values.
• Act as a referent, providing recommendations for an exceptional client experience.
• Remain current on industry news and competitor activities.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
• Capture client data accurately for follow-up and relationship building.
• Resolve client issues and escalate concerns to management as needed.
• Support and participate in in-store and offsite events and networking.
• Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
• Assist with daily set-up, breakdown, and maintenance of the boutique, including merchandising displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts.
• Assist with special projects such as price changes and back-office responsibilities.

Requirements

• College degree preferred.
• 2 to 5 years of previous experience in luxury retail.
• Must be available to work weekends (Saturday and Sunday) consistently, in addition to one weekday.
• Ability to work in a fast-paced retail store environment.
• Proficiency with computers, internet, and MS Office; SAP knowledge preferred.
• Additional language skills are a plus.
• General knowledge of timepiece movements is preferred.

Skills

• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Genuine ambassadorial approach to upholding the Cartier brand image.
• Professional demeanor at all times.
• Self-starter with a team-player approach.
• Availability to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Employee assistance program.

Pay

Expected hourly range: $26/HR–$28/HR (commission and overtime eligible).