Sales Associate (Part-Time) - King of Prussia

About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You will ensure a unique client experience throughout all touch points and actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target.
• Provide outstanding and exceptional customer service, including greeting and acknowledging every customer, maintaining product knowledge, and ensuring high service standards before, during, and after sales.
• Adapt your approach according to client needs and motivations, and handle objections with ease.
• Assist after-sales clients in accordance with Maison values, acting as a referent and providing recommendations for an exceptional client experience.
• Remain current on industry news and competitor activities.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
• Capture client data accurately for follow-up and relationship building, utilizing available tools.
• Resolve client issues and escalate concerns to management as needed.
• Develop and participate in in-store and offsite events and networking.
• Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
• Assist with daily set-up, breakdown, and maintenance of the boutique, including merchandising, displays, and back-stock.
• Actively participate in daily and annual inventories, cycle counts, and audits.
• Assist with special projects such as price changes and back-office responsibilities.

Requirements

• College degree preferred.
• 2 to 5 years of previous experience in luxury retail.
• Ability to work consistently on weekends (Saturday and Sunday) in addition to one weekday.
• Proficiency in a fast-paced retail environment.
• Computer and internet savvy; MS Office experience required, SAP knowledge preferred.
• Additional language skills are a plus.
• General knowledge of timepiece movements preferred.

Skills

• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Genuine ambassadorial presence for the Maison, upholding Cartier’s image with professionalism at all times.
• Self-starter with a team-player approach.
• Availability to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Access to an employee assistance program.

Pay

Expected hourly range: $26–$28 per hour (commission and overtime eligible). Salaries will be negotiated based on relevant skills and experience.