Sales Associate, Part Time- I-Drive, Orlando, FL

Reports to: Captain (Store Manager), First Mate (Assistant Manager), or Second Mate (Management Trainee).

Overview

Responsible for assisting the management team in driving sales through exceptional customer service. Ensures the customer experience, supports the brand promise (“Every Day Should Feel This Good”), and makes service a top priority.

Responsibilities

• Generate Sales
  • Responsible for meeting individual goals and measures.
  • Develops and maintains relationships with top customers.
  • Supports in-store event sourcing and execution.
• Customer Experience
  • Ensures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” through “Hosting the Party.”
  • Leads the store in email capture and educates new associates on best practices.
  • Ensures the customer wish list is always current, notifying customers when product arrives.
• Crew Development
  • Assists with training new associates.
  • Helps foster a welcoming, fun, encouraging, and energetic environment for crew and customers.
  • Assists in recruiting and referring top talent for the store’s teams.
  • Supports store and team-building activities with the management team.
• Operations
  • Maintains efficient merchandise controls.
  • Maintains loss prevention awareness at all times.
  • Helps maintain a clean and tidy store environment.
• Merchandising
  • Helps maintain merchandising according to company standards, current compass (floorset), and brand initiatives.
  • Contributes to weekly product feedback.

Requirements

• Bilingual (Spanish speaking preferred).
• Strong interpersonal communication and customer service skills.
• Team-focused, confident, and professional.
• Creative, adaptable, entrepreneurial, and driven by integrity.
• Strong verbal and written skills.
• Ability to perform effective selling techniques to achieve sales and repeat business.
• Ability to work a flexible schedule including holidays, overnights, and weekends.
• Passion for making people happy.
• Excited to help recruit, train, motivate, and inspire as part of daily responsibilities.
• Accuracy and attention to detail.
• Ability to effectively receive and communicate feedback.
• Positive outlook.
• Excited to learn the product inside and out to offer style advice and assist customers.
• Outgoing, friendly, and personable with a positive attitude.
• Customer service-oriented experience preferred but not necessary.
• Passion for the vineyard vines brand.

Physical Requirements

• Ability to stand and/or move around for extended periods of time.
• Ability to reach, carry, bend, and climb ladders occasionally.
• Ability to lift up to 40 pounds (accommodations available upon request).