Sales Associate, Part-Time - Fashion Island

About the role

As a key member of our customer service team, the Sales Associate will exude upbeat, contagious energy to create a memorable impact on customers through storytelling and authentic engagement. You will be the expert in sustainable fashion, product knowledge, and personal style, ensuring a seamless omnichannel experience between retail stores and ecommerce platforms.

Responsibilities

• Provide exceptional customer service with a focus on authentic engagement and storytelling.
• Demonstrate in-depth product knowledge, particularly in sustainable fashion and personal style.
• Maintain omnichannel awareness to ensure a seamless customer experience across retail and ecommerce platforms.
• Leverage technology and apps to enhance customer interactions and sales.
• Consistently outpace sales and performance goals, contributing to the growth of the retail business.
• Advocate for the brand’s purpose and values through daily interactions and business practices.

Requirements

• Available to work during business hours, including nights, weekends, and holidays.
• Able to bend, reach, stretch, lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, moving regularly, and standing for extended periods.

Qualifications

• A natural people person with a passion for engaging and nurturing relationships.
• Comfortable acknowledging mistakes, learning from them, and moving forward.
• Not afraid of hard work; resourceful and willing to get hands-on.
• Inquisitive mind, comfortable asking challenging questions and challenging the status quo.
• Spreads positivity and embodies the brand’s values while maintaining professionalism.
• Proactive problem-solver who thrives in ambiguity and delivers results.
• Follows through on commitments, ensuring consistency between words and actions.
• Open to feedback, committed to learning and growth, and values radical candor.
• Experience in a similar role, preferably with high-growth direct-to-consumer retail brands.
• Strong communication skills across various platforms.

Benefits

• Health benefits.
• 401(K) Plan with company match.
• Incentives Program.
• Commuter Options/Benefits.
• Generous employee discount.

Pay

California locations: $17—$21 USD per hour.

About us

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our mission is to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that bring joy to wear. We are committed to doing things differently—prioritizing comfort without compromising quality, holding ourselves to higher sustainability standards, and striving to leave the world better than we found it.

We recognize the fashion industry’s environmental impact and are dedicated to learning how to be better stewards of the planet. We believe in the power of conversation and connection to drive real change and support people and organizations aligned with our values.

Our leadership team is passionate, collaborative, and creative, working side-by-side like family. We welcome everyone and strongly encourage applications from historically and systemically marginalized communities, including BIPOC, women, and the LGBTQIA+ community. Our core values—Always Innovate, Day One Mentality, All Together, Power of Positivity, and Timeless—guide us to lead consciously, bravely, and inclusively.