Sales Associate (Part-Time) - Dallas

About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You will ensure a unique client experience throughout all touch points and actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Provide outstanding and exceptional customer service, including greeting and acknowledging every customer, maintaining product knowledge, and ensuring high service standards before, during, and after sales.
• Adapt your approach according to client needs and motivations, and handle objections with ease.
• Assist and support after-sales clients in accordance with Maison values, acting as a referent and providing recommendations for an exceptional client experience.
• Remain current on industry news and competitor activities.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
• Consistently and accurately capture client data for follow-up and relationship building.
• Resolve client issues and escalate concerns to management as needed.
• Develop and participate in in-store and offsite events and networking opportunities.
• Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique.
• Assist with daily set-up and breakdown of the boutique, and report any maintenance issues.
• Support merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare for audits.
• Assist with special projects, such as price changes and back-office responsibilities.

Requirements

• College degree preferred.
• 2 to 5 years of previous experience in luxury retail.
• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy; MS Office experience required, SAP knowledge preferred.
• Additional language skills are a plus.
• General knowledge of timepiece movements is preferred.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Must uphold Cartier’s image by maintaining a professional demeanor and acting as a genuine Maison Ambassador.
• Self-starter with a team-player approach.
• Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Access to the employee assistance program.

Pay

Expected hourly range: $26/HR–$28/HR (commission and overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Schedule

Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences. Consistent weekend availability (Saturday and Sunday) plus one weekday is required.