Sales Associate - Part-Time - Burbank

About the role

The Sales Associate part-time position at West Coast Fitness is a dynamic role focused on member experience and sales. This role requires a high level of customer service skills, previous sales experience, and the ability to work in a fast-paced environment.

Responsibilities

• Cultivate genuine, experience-focused connections with members and guests
• Ensure a friendly, helpful, and inclusive experience for all members and guests
• Deliver an exceptional and versatile sales and service experience to all members and guests
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow-up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile
• Respond immediately to member requests, inquiries, and concerns
• Work closely with the Fitness Team to ensure that processes are fulfilled
• Maintain an organized and clean work environment
• Follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintain an organized and clean lobby/front desk area
• Process accurate credit card transactions
• Follow up and follow-through activities with all prospective clients

Qualifications

• High-level customer service skills
• Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi-task and excel in a fast-paced environment
• Functional computer skills required (Microsoft Office, general site navigation, in-depth reporting, and data entry)
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude)
• High school diploma
• Health and fitness-minded people, highly preferred