Sales Associate, Part-Time - Broadway Plaza

About Us

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, our own sustainable factory in LA, and we innovate across categories like accessories, swimwear, and sleepwear. We reach millions through impactful campaigns and are committed to an inclusive culture where everyone can grow, thrive, and belong.

Schedule & Location

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Responsibilities

• Consistently meet and exceed sales goals
• Assist in clientele generation through customer engagement
• Contribute to an in-store experience that surprises and delights customers
• Deliver and foster a culture of excellent client experience with a customer-first mindset to build long-term loyal relationships
• Act as a brand ambassador—embody brand values, engage customers, and share Reformation’s sustainability stories
• Maintain extraordinary customer experience feedback and NPS scoring
• Ensure consistent inventory accuracy and contribute to Loss Prevention
• Uphold time and attendance policies
• Keep the selling floor reflective of brand and concept standards
• Share deep product knowledge with genuine enthusiasm
• Communicate customer feedback to improve product and merchandising
• Help create an inspiring store environment with easily accessible product
• Reflect Reformation’s core values and culture in all efforts
• Maintain a professional, healthy, and productive work environment

Requirements

• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with self-motivation for your work and career

Pay

The anticipated base hourly range is $16 - $25 per hour, depending on relevant experience, skills, qualifications, and internal compensation equity.

Benefits & Perks

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits to support travel to and from work
• Competitive paid time off policies (vacation, sick leave, and company holidays)
• Retirement planning support, including Environmental Social Governance-aligned (sustainable) investment funds
• Global collaboration opportunities with teams in LA, NYC, London, and retail locations worldwide
• Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after 1 year of employment
• Yearly donations to community efforts based on employee causes
• Clothing discount and culture events (e.g., annual Ref Values week and Volunteer Time Off)