Sales Associate - Part Time

About the role

We are seeking an experienced Part-Time Sales Associate to join our Vivienne Westwood boutique in Los Angeles for 4 days a week. This role is focused on delivering a high-touch, luxury client experience, driving sales performance, and building long-term client relationships. The ideal candidate is a confident seller with a strong understanding of the luxury fashion market and an existing client portfolio.

Responsibilities

• Deliver an exceptional client experience aligned with the Vivienne Westwood brand
• Achieve individual and store sales targets, contributing to overall business performance
• Identify client needs and provide expert guidance on products, styling, and collections
• Support clients throughout the full customer journey, from initial engagement to after-sales service
• Build and maintain a strong client book, driving repeat business and loyalty
• Proactively engage in client outreach, including appointments, follow-ups, and events
• Maintain accurate and up-to-date client information within CRM systems
• Develop in-depth knowledge of collections, materials, and brand heritage
• Represent the brand with professionalism, passion, and authenticity at all times
• Support daily store operations, including POS transactions, stock management, and visual merchandising
• Ensure compliance with company policies, procedures, and loss prevention standards
• Maintain high standards of store presentation and housekeeping
• Work collaboratively with the team to support store goals
• Contribute to a positive and professional working environment
• Support additional business needs as required

Requirements

• Minimum 3+ years of experience in luxury fashion retail
• Proven track record of achieving sales targets and KPIs
• Strong clientele skills with an existing client portfolio preferred
• Excellent communication and interpersonal skills
• Strong understanding of fashion trends, products, and styling
• Ability to work in a fast-paced, client-focused environment
• Flexible availability, including weekends and peak trading periods
• Fluency in Mandarin, Cantonese, or Japanese is preferred but not mandatory

Previous experience in a retail environment, ideally within a premium or luxury setting, and experience supporting, motivating, or working collaboratively within a team are also desired.

Benefits

• Commission/Bonus
• Uniform allowance
• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment