Sales Associate - Part Time

About the role

As a Sales Associate you are the face of Superdry. You will ensure that our customers receive the best possible experience of our brand and products every day by providing first-class customer service and positively promoting the Superdry brand as a brand ambassador. Our enthusiastic Sales Associates thrive in a dynamic environment and have a real passion for our brand and customers.

Responsibilities

• Support the store team to deliver the highest standards across every aspect of store life
• Operate tills and deal with all associated procedures such as refunds and returns
• Handle basic customer complaints and escalate as appropriate
• Personally showcase our products every day to our customers, understand their shopping needs, and help them find products that meet those needs to maximize sales
• Work in the fitting room ensuring customers are able to try on garments quickly and comfortably, and offer advice on fit
• Work with the store team to share ideas and suggestions to help colleagues, customers, and store performance
• Replenish stock against agreed plans, follow garment care and folding procedures, and work in both back of house and front of house

Additional responsibilities may include but are not limited to:

• Key Holder duties
• Sales and Service trainer
• New Hire trainer
• In-Store Visual Merchandiser
• Multi-skilled/Cross-trained roles

Requirements

• Passionate about our brand
• Experienced in retail, though we will consider other service sector backgrounds with significant customer-facing sales or service experience
• Passion for people and fashion is essential, as is a passion for customers and exceeding expectations
• Confident to talk to customers, with excellent verbal communication skills
• Able to work as part of a team and be a role model to colleagues
• Able to create a positive and professional working environment

Benefits

• Clothing allowance
• 50% staff discount

Pay

Excellent hourly rate (determined by location and experience).