Sales Associate - Part Time

About the role

The role of a Sales Associate at Superdry involves supporting the store team to deliver the highest standards across every aspect of store life, operating tills, dealing with customer complaints, personally showcasing products, and replenishing stock.

Responsibilities

• Support the store team to deliver the highest standards across every aspect of store life
• Operate tills and deal with all associated procedures such as refunds and returns
• Handle basic customer complaints and escalate as appropriate
• Personally showcase our products every day to our customers, understand their shopping needs and help them to find products that meet those needs, therefore maximizing sales
• Work in the fitting room ensuring customers are able to try on garments quickly and comfortably, and offer advice on fit
• Work with the store team to share ideas and suggestions to help colleagues, customers and store performance
• Replenish stock against agreed plans, garment care and folding procedures, work in both back of house and front of house
• Additional responsibilities may include but not limited to:
  • Key Holder
  • Sales and Service trainer
  • New Hire trainer
  • In Store Visual Merchandiser
  • Multi-skilled/Cross trained

Requirements

• Passionate about our brand
• Experienced in retail but we will consider other service sector backgrounds with a significant customer facing sales or service element
• Passionate for people and fashion is essential, as is a passion for customers and exceeding expectations
• Confident to talk to customers, with excellent verbal communication skills
• Able to work as part of a team and be a role model to colleagues
• Able to create a positive and professional working environment

Qualifications

Applicants for employment in the U.S. must possess unrestricted work authorization which does not require sponsorship by the employer.

Skills

• Passionate about our brand
• Experienced in retail or other service sector with a significant customer facing sales or service element
• Passionate for people and fashion
• Excellent verbal communication skills
• Able to work as part of a team and be a role model to colleagues
• Able to create a positive and professional working environment

Benefits

• Clothing allowance
• 50% staff discount
• Excellent hourly rate (determined by location and experience)

Pay

Hourly rate determined by location and experience.

Schedule

10-20 hours per week.