Sales Associate - Part Time

Job Requirements

• Provide world-class customer service, ensuring customers feel valued throughout their shopping experience.
• Actively greet customers, understand their needs, and confidently guide them to solutions.
• Recommend products and complementary items to complete projects, explaining features and applications.
• Use Theatro communication technology to stay connected with the team.
• Promote the loyalty program, in-store events, and monthly promotions.
• Encourage customers to share feedback via Google reviews or other company-approved platforms.
• Accurately process sales and returns using the POS system.
• Maintain a clean, organized, and safe workspace, including aisles, shelves, and cashier stations.
• Monitor inventory levels and communicate restocking needs to management.
• Fulfill online orders promptly and accurately for in-store and curbside pickup.
• Develop expertise in assigned departments and related categories to assist customers with specific projects.
• Perform hands-on services, including filling propane, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope.
• Operate forklifts and powered material handling equipment safely for stocking and inventory movement.
• Address technical and product-related inquiries, escalating complex questions as needed.

Work Experience

• High school diploma or equivalent preferred.
• Prior retail or hardware experience is highly desirable.
• Must be at least 18 years old.
• Strong interpersonal and communication skills with a customer-first approach.
• Organizational and problem-solving skills.
• Basic math skills for transactions, inventory management, and project estimates.
• Ability to operate tools and machinery, including key-cutting machines, material-handling equipment, and forklifts.
• Willingness to complete forklift and propane certification within 90 days of hire.
• Positive, professional, and approachable demeanor.
• Flexibility to work weekends and adapt to business needs.
• Must be able to lift up to 50 lbs.; frequent lifting/carrying of up to 25 lbs.
• Ability to stand, walk, bend, twist, push, and reach throughout shifts.
• Comfortable working in an animal-friendly environment (accommodations available upon request).

Benefits

• 401(k) with Match Program – Available Day 1
• PTO that increases with seniority!
• Wellness Program – Earn $300 annually
• Team Member Assistance Program and Fund
• Discounted Pet Health Insurance
• Tuition Reimbursement Program
• Training and Growth Opportunities
• Team Member Discounts at all locations
• Company Discount Program for Tickets, Electronics, Vacations, and more!