Sales Associate / Optician - Willing to Train!

Summary

An Optical Technician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer.

Essential Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Absorb and interpret insurance forms
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees of organization
• Comply with HIPAA as it pertains to disclosures of protected health information (PHI)
• Provide proof of identity and right to work in the United States
• Communicate, negotiate, and interact with patients
• Read, analyze, and interpret prescription documents
• Operate the auto-lensometer and manual lensometer
• Recommend specific lenses, lens coatings, and frames to suit patient needs
• Collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Avoid errors in dispensing and adjusting frames
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• Assist with general office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Qualifications

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
• Must be able to provide proof of identity and right to work in the United States

Education and/or Experience

• High school diploma or GED required
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Licenses and Credentials

• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• Frequent walking (75%)
• Sitting (50%)
• Standing (50%)
• Frequent bending, stooping, and reaching (25–50%)
• Occasional driving or climbing may also be necessary
• Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time