Sales Associate - Optical Specialist - Part Time

About the role

The Optical Specialist plays a crucial role in the Eyeglass World in-store experience, blending customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
• Aid with patient flow and pre-exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

Qualifications

• High School Diploma or equivalent
• 1+ year experience in optical, retail, sales, or customer service
• Strong multitasking, time management and organizational skills
• Clear communication and the ability to educate customers effectively
• Ability to prioritize customer satisfaction at every interaction
• Support store team in shared goals
• Bilingual abilities (Preferred)

Skills

Strong multitasking, time management and organizational skills
Clear communication and the ability to educate customers effectively
Ability to prioritize customer satisfaction at every interaction
Support store team in shared goals
Bilingual abilities (Preferred)

Benefits

We offer a comprehensive benefits package including:

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program
• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

Pay

Competitive pay and bonus opportunities

Schedule

Every Sunday we are closed!