Sales Associate - Optical Specialist - Part Time

About the role

At Eyeglass World, a fashion‑forward optical retailer with 100+ locations nationwide, you’ll help customers find the latest eyewear trends, provide same‑day service, and deliver quality eye care as part of the National Vision family. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you. Working here also means you are part of a larger family of brands at National Vision, where everyone deserves to see their best to live their best.

The Optical Specialist is a customer‑facing role that supports the in‑store experience from pre‑exam to eyewear readiness, fitting, and pickup, ensuring each interaction feels seamless, elevated, and on‑brand.

Responsibilities

• Create an exceptional customer experience: deliver warm, confident, personalized service; guide customers through eyewear selection, final fitting, and product education; ensure customers leave confident in their eyewear and experience.
• Support clinical and in‑store flow: assist with patient flow and pre‑exam screenings to support optometrists; help ensure smooth transitions between exam, finish, and pickup; serve as a calm, knowledgeable presence throughout the customer journey.
• Own finish and quality excellence: perform finishing work including final adjustments, inspections, and quality checks; ensure all eyewear meets Eyeglass World standards for fit, function, and presentation; prepare orders for pickup and deliver polished, brand‑aligned handoff.
• Operate with precision and care: support order entry, tracking, and timely completion; maintain organized, clean, and efficient finish and retail areas; identify and resolve quality or service issues proactively.
• Bring the brand to life: model Eyeglass World service standards, tone, and behaviors; uphold visual, experiential, and operational brand standards; partner with the store team to deliver a consistent and elevated experience.

Requirements

• High School Diploma or equivalent (required)
• 1+ year experience in optical, retail, sales, or customer service (required)

Skills

• Strong multitasking, time management, and organizational skills (required)
• Clear communication and the ability to educate customers effectively (required)
• Ability to prioritize customer satisfaction at every interaction (required)
• Support store team in shared goals (required)
• Bilingual abilities (preferred)

Benefits

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program
• Training programs and access to educational courses
• Emphasis on internal promotions and career advancement

Pay

Competitive pay with bonus opportunities.