Sales Associate - Optical Specialist - Part Time

About the Role

As an Optical Specialist at Eyeglass World, you’ll be a customer-facing role at the heart of the in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most—from pre-exam support to eyewear readiness, fitting, and pickup. You’ll blend customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the customer’s visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work, including final adjustments, inspections, and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand-aligned handoffs.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Requirements

• High School Diploma or equivalent (Required).
• 1+ year experience in optical, retail, sales, or customer service (Required).
• Strong multitasking, time management, and organizational skills (Required).
• Clear communication and the ability to educate customers effectively (Required).
• Ability to prioritize customer satisfaction at every interaction (Required).
• Support store team in shared goals (Required).
• Bilingual abilities (Preferred).

Benefits

• 401k retirement savings with company match and stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs and access to educational courses.
• Emphasis on internal promotions and career advancement.