Sales Associate - Optical Specialist - Part Time

About the role

The Optical Specialist role at Eyeglass World is a customer-facing position within the in-store experience. This role is integral to bringing the brand to life through confident service, attention to detail, and ensuring every customer interaction feels seamless, elevated, and on-brand.

Responsibilities

• Create an exceptional customer experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Support clinical and in-store flow by assisting with patient flow and pre-exam screenings to support optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Own finish and quality excellence by performing finishing work including final adjustments, inspections, and quality checks, ensuring all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver a polished, brand-aligned handoff.
• Operate with precision and care by supporting order entry, tracking, and timely completion, maintaining organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Bring the brand to life by modeling Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Qualifications

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management, and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Additional Information

At National Vision, we offer competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future. Our benefits include:

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program
• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.