Sales Associate - Optical Specialist

About the role

The Optical Specialist role at Eyeglass World is customer-facing and integral to the in-store experience. This position combines optical support, finishing excellence, and customer connection to deliver consistent, high-quality experiences.

Responsibilities

• Create an exceptional customer experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Absorb and support patient flow and pre-exam screenings to assist Optometrists.
• Ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Own finish and quality excellence by performing final adjustments, inspections, and quality checks.
• Prepare orders for pickup and deliver a polished, brand-aligned handoff.
• Operate with precision and care by supporting order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Bring the brand to life by modeling Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking, time management, and organizational skills.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Support store team in shared goals.
• Bilingual abilities (preferred).

Skills

• Customer service skills.
• Optical support skills.
• Finishing excellence skills.
• Communication skills.
• Time management skills.

Benefits

• Health & Dental Insurance.
• 401k Retirement Savings.
• Flex Spending Account.
• Generous Paid Time Off & Company Holidays.
• Parental Leave.
• Employee Eyewear Discount.
• Training Programs.
• Education Courses.
• Internal Promotions.

Pay

Competitive pay and bonus opportunities are offered at National Vision. Comprehensive benefits package includes health & dental insurance, 401k retirement savings, flex spending account, generous paid time off, company holidays, parental leave, employee eyewear discount, training programs, educational courses, and internal promotions.

Schedule

Eyeglass World operates with a flexible schedule, allowing for a mix of hours to accommodate various lifestyles. Sundays are closed, providing ample time off.