Sales Associate - Optical Specialist

About the role

The Optical Specialist at Eyeglass World is a customer-facing role that brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup.

Responsibilities

• Create an exceptional customer experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Support clinical and in-store flow by assisting with patient flow and pre-exam screenings to support optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Own finish and quality excellence by performing finishing work including final adjustments, inspections, and quality checks.
• Absolutely ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand-aligned handoffs.
• Operate with precision and care by supporting order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Bring the brand to life by modeling Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Qualifications

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management, and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Skills

• Strong multitasking, time management, and organizational skills
• Clear communication and the ability to educate customers effectively
• Ability to prioritize customer satisfaction at every interaction
• Support store team in shared goals
• Bilingual abilities (Preferred)

Benefits

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

Additional Information:

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future. Our Benefits Include: