Sales Associate - Optical Specialist

About the role

The Optical Specialist role at Eyeglass World is customer-facing, blending optical support, finishing excellence, and customer connection to deliver consistent, high-quality experiences.

Responsibilities

• Create an exceptional customer experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Support clinical and in-store flow by assisting with patient flow and pre-exam screenings to support optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Own finish and quality excellence by performing finishing work including final adjustments, inspections, and quality checks.
• Avoid quality or service issues by identifying and resolving them proactively.
• Bring the brand to life by modeling Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking, time management, and organizational skills.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Support store team in shared goals.
• Bilingual abilities (preferred).

Skills

• Customer service skills.
• Optical support skills.
• Finishing excellence skills.
• Communication skills.
• Time management skills.

Benefits

• Health & Dental Insurance.
• 401k Retirement Savings.
• Flex Spending Account.
• Generous Paid Time Off & Company Holidays.
• Parental Leave.
• Employee Eyewear Discount.

Pay

Competitive pay and bonus opportunities are offered at National Vision.

Schedule

Every Sunday is closed, providing employees with a full day off.