Sales Associate - Optical Specialist

About the role

The Optical Specialist role at Eyeglass World is a customer-facing position that brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup.

Responsibilities

• Create an exceptional customer experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Support clinical and in-store flow by assisting with patient flow and pre-exam screenings to support optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Own finish and quality excellence by performing finishing work including final adjustments, inspections, and quality checks.
• Avoid quality or service issues by identifying and resolving them proactively.
• Bring the brand to life by modeling Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking, time management, and organizational skills.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Support store team in shared goals.
• Bilingual abilities (preferred).

Skills

• Customer service skills.
• Optical support skills.
• Finishing excellence skills.
• Communication skills.
• Time management skills.

Benefits

At National Vision, we offer:

• Health & Dental Insurance.
• 401k Retirement Savings.
• Flex Spending Account.
• Generous Paid Time Off & Company Holidays.
• Parental Leave.
• Employee Eyewear Discount.

Pay

Competitive pay and bonus opportunities.

Schedule

Every Sunday is closed, providing Sundays off.

Additional Information

We believe everyone deserves to see their best to live their best. At National Vision, you'll enjoy more than just a job – you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!