Sales Associate - Optical Specialist

About the role

At Eyeglass World, we are more than just an optical retailer, we are a fashion‑forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same‑day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you! Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best.

Responsibilities

• Create an Exceptional Customer Experience: Deliver warm, confident, and personalized service at every stage of the visit; Guide customers through eyewear selection, final fitting, and product education; Ensure customers leave feeling confident in both their eyewear and their experience.
• Support Clinical & In‑Store Flow: Assist with patient flow and pre‑exam screenings to support Optometrists; Help ensure smooth transitions between exam, finish, and pickup moments; Serve as a calm, knowledgeable presence throughout the customer journey.
• Own Finish & Quality Excellence: Perform finishing work including final adjustments, inspections and quality checks; Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation; Prepare orders for pickup and deliver polished, brand‑aligned handoff.
• Operate with Precision & Care: Support order entry, tracking, and timely completion; Maintain organized, clean, and efficient finish and retail areas; Identify and resolve quality or service issues proactively.
• Bring the Brand to Life: Model Eyeglass World service standards, tone, and behaviors in every interaction; Uphold visual, experiential, and operational brand standards in the store; Partner with the store team to deliver a consistent and elevated experience.
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials; Job duties and work practices may vary to meet these requirements.

Qualifications

• Education: High School Diploma or equivalent (Required)
• Work Experience: 1+ year experience in optical, retail, sales, or customer service (Required)

Skills

• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Benefits

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Focus on Professional Growth and Career Fulfillment