Sales Associate - Optical Specialist

At Eyeglass World, we are more than just an optical retailer—we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you! For more details, visit EyeglassWorld.com. Working at Eyeglass World also means you are part of a larger family of brands at National Vision, where we believe everyone deserves to see their best to live their best. Enjoy Sundays off—every Sunday we’re closed!

About the role

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most—from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. It blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Responsibilities

• Create an Exceptional Customer Experience
  • Deliver warm, confident, and personalized service at every stage of the visit
  • Guide customers through eyewear selection, final fitting, and product education
  • Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
  • Assist with patient flow and pre-exam screenings to support Optometrists
  • Help ensure smooth transitions between exam, finish, and pickup moments
  • Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
  • Perform finishing work including final adjustments, inspections, and quality checks
  • Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
  • Prepare orders for pickup and deliver polished, brand-aligned handoff
• Operate with Precision & Care
  • Support order entry, tracking, and timely completion
  • Maintain organized, clean, and efficient finish and retail areas
  • Identify and resolve quality or service issues proactively
• Bring the Brand to Life
  • Model Eyeglass World service standards, tone, and behaviors in every interaction
  • Uphold visual, experiential, and operational brand standards in the store
  • Partner with the store team to deliver a consistent and elevated experience

Requirements

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management, and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Benefits

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

Professional Growth

• Training Programs: Develop your skills and knowledge with our comprehensive training offerings.
• Educational Courses: Gain access to courses that support both your personal and professional development.
• Internal Promotions: We emphasize career advancement from within, so you’ll have opportunities to grow with us long-term.