SALES ASSOCIATE (MINIMART) - DOLPHIN MART - FLEX

Job Summary

Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Responsibilities

• Greets and engages customers in conversation for purposes of providing sales related assistance.
• Assists in the selection of merchandise and suggests additional items to complement the customer's selections.
• Where applicable, offers customers the opportunity to purchase extended product warranties.
• Explains coverage benefits and price.
• Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible.
• Becomes knowledgeable regarding merchandise selected including proper set-up, use, care, characteristics of various products, price points, warrantee coverage, etc.
• Communicates product-related information to customers knowledgeably and legibly.
• Ensures assigned areas are fully stocked and merchandise is neatly arranged.
• Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.
• Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store department sales goals, etc.
• Completes sales transactions efficiently. Thanks customers for their patronage.
• As required, performs cash register transactions. Performs all types of cash register transactions, cash charges, checks, gift certificates, layaway, etc., in an accurate and procedurally correct manner.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc.
• Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
• Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
• Unpacks, stages, and moves merchandise as assigned.
• Affixes store displays and performs periodic inventories.
• Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely.
• Eligible for and participates in applicable commission and gainsharing sales incentive programs.
• Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers, lifting merchandise, assisting with stocking sales area, etc.

Requirements

• No experience required.
• High School Graduate or equivalent preferred.

Qualifications

• Primary Location: United States-Connecticut-Groton
• Organization: New London Dolphin MiniMart
• Schedule: Flexible (0 - 19.5 hours)